Originally published at: https://blog.bigorangeheart.org/2019/12/light-reading-for-the-heavy-heart-intentionally-cultivating-empathy/
“Some people are naturally empathetic. They easily understand another’s point of view, and they immediately grok what another might be feeling in any scenario. If that is you, congrats; you’re ahead of the game. The rest of us have to work a little harder, and a little more intentionally, to get into the customer mind-set.”…
